Refund policy

Because our products are handcrafted and made to order based on your selected dimensions, wood species, finish, and options, custom and made-to-order items are not eligible for returns, exchanges, or cancellations once production has begun.

We want you to be completely confident in your order. Please review all measurements, specifications, finishes, and selections carefully before placing your order.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We will work with you to repair, replace, or otherwise resolve the issue at no additional cost when appropriate.

Cancellations
Orders may be canceled for a full refund before production begins. Once materials have been ordered, cut, finished, or production has otherwise begun, the order cannot be canceled.

Please contact JP Interior Works with any questions before ordering.